patient experience

Greetings From Our Bay Area Cameras

Though we are based in Los Angeles, we travel frequently up North to produce videos for our many Bay-area clients. We got to spend a whole week with our PAMF partners in December, visiting all the beautiful clinics and filming the wonderful staff. A snippet of our travelogue can be found below, and even more pictures can be found on our Facebook page. Like us on Facebook! (And in real life too.)

Spending time in the GI unit. G...G...G....I-unit.

Spending time in the GI unit. G...G...G....I-unit.

Surgery scrub in, here we come.

Surgery scrub in, here we come.

Fun times in the huddle.

Fun times in the huddle.

Monitor upon monitor.

Monitor upon monitor.

Lab draw with a little patient.

Lab draw with a little patient.

Intensively acting as though we are in the intensive care unit.

Intensively acting as though we are in the intensive care unit.

What's Your Patient Experience Definition?

We are live from the Beryl 2015 Patient Experience conference! So amazing panels on improving workflow and problem solving. Of course, we think patient's experiences can be improved by boosting staff morale and training, all of which is made possible by videos!

Here we are next to the wall of testimonies. I am the patient experience because our videos rock!

Here we are next to the wall of testimonies. I am the patient experience because our videos rock!

The Best Patient Experience Hospital Video Shoot Ever

We are in the process of filming UCLA Hospital's new Patient Experience video for all employees of the health system!  Designed to train and boost staff morale, the UCLA CICARE model is hugely successful in impacting patient care--and goes well with filming! Our favorite actors today were Nino and Nina, who only communicates in hugs and kisses since she doesn't speak English. They are in their 90s and are celebrating their 75th wedding anniversary soon.

Huong with Nina and Nino.

Huong with Nina and Nino.

Alas, with all good things, the shoot came to an end. That's a wrap!

That's a wrap from the cafeteria!

That's a wrap from the cafeteria!

Hello From Palo Alto: We Are On An Away Shoot

We are in beautiful Palo Alto this week with the PAMF administrative team for a staff inspirational video. We've been to a few clinics to capture the Lean teams at work on improving processes for better patient care. What an inspiration!

David capturing the Lean group in session.

David capturing the Lean group in session.

Huong prepping for an interview with a PAMF leader.

Huong prepping for an interview with a PAMF leader.


Shooting Patient Experience Hospital Video With Full Scripts

We are live at UCLA this week for our big two-punch production on patient experience: Patient Empathy and Treating Patients Like Family. We've written two amazing scripts and all hands are on deck to pull off the production. It's helpful to have actor friends in LA to keep your production low-budget!

Firing up the RED cam

Firing up the RED cam

Huong working with her actors.

Huong working with her actors.


Our excellent kid actor, adorable and on-cue!

Our excellent kid actor, adorable and on-cue!

low cost hospital video budget video production

UCLA Health Kid Captain Leonard From Pauley Pavillion

Live from Pauley Pavillion, we're with our UCLA Kid Captain Leonard! An amazing young patient, Leonard received incredible care from the UCLA team and we were honored to capture his story on video for share with the whole arena.

On the jumbotron: Kid Captain Leonard!

On the jumbotron: Kid Captain Leonard!

Leonard with Joe Bruin!

Leonard with Joe Bruin!


High-Flying Fun GoPro Shoot at Stanford Health Care

We are in Palo Alto this week at Stanfod Health Care's for their patient testimonial shoot. The patient experience story was so powerful; our entire crew was moved. We pulled out the GoPro4 for the B-roll portion and it was a ton of fun!

GoPro4 on the ground getting footage.

GoPro4 on the ground getting footage.

Patient Care Shoot at University of Chicago Medicine

Our intrepid leader, Jinah, is shooting in Chicago this week for University of Chicago Medicine's wonderful patient care video. The staff members were exceptional in hitting all their lines like pros, to the delight of our production crew. Thankfully, it wasn't as cold as it normally gets in December for Chicago.

Jinah directing staff and crew.

Jinah directing staff and crew.